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Frequently Asked Questions

Can't access the support dialog?

If the application is crashing on launch, please re-download a fresh copy from its webpage. If the issue persists or if you are using an older version of Downie which does not include the in-app support dialog, please continue to this form.

Need to download an earlier version of Downie?

If you need to download Downie 2, you can find a link under the FAQ section on the app's webpage.

Your license code not working?

Please make sure that you are entering the correct license code into the correct application. Note that even if you are entitled to a free upgrade, you need to retrieve a new license code by clicking on the upgrade link on Downie's webpage or within the application itself.

If the issue still persists, please use the support form for license codes.