Website Purchases
We offer a fully functional trial for all of our products and highly encourage you to try the application before purchasing it. Given that, the following refund policy applies:
If you discover an issue within 30 days of your purchase, please report it ideally via the application's in-app support dialog or via the contact form on this webpage. Please allow 24 hours for us to reply to you. Allow for additional delays during weekends, national holidays or vacation - there is a warning in the in-app support dialog in such cases, or you will receive an automated email.
We will try to fix the issue within 30 days since your report. This, however, requires some cooperation from you. If the steps requested by the support team are not followed and requested additional information is not provided, the user is not eligible for a refund. Please note that we cannot issue refunds for purchases older than 90 days (PayPal) or 180 days (remaining payment methods).
In simple terms: we offer a way for you to try the app before buying it, we want a chance to fix the issue for you before refunding.
App Store Purchases
App Store purchases are subject to Apple's refund policies. If you need a refund for your purchase on the App Store, please contact Apple's support. We do not have access to Apple's databases and cannot refund you.
Setapp
In case you are using an app distributed via Setapp and need a refund for your subscription, please contact Setapp team here: https://support.setapp.com/hc/en-us/articles/360010708640-Request-a-refund. As is with the App Store, we do not have access to their records and cannot issue a refund on their behalf.
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